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What Our Terms Mean for Your Account

These terms govern every pulsz account — covering how you access the platform in eligible states, how deposits and withdrawals through PayPal, Venmo, and Play+ are handled, and what rules apply when you log in.

Account Eligibility RulesPayment Terms IncludedState Law AppliesHow to Request ChangesContact Path Included
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pulsz What Our Terms Mean for Your Account
ACCOUNT DATA PROTECTION

How We Handle Your Account Data and Security

Account security and data handling are written directly into these terms — not held in a separate document you have to find. Every pulsz account is protected through device-level verification, and we keep your transaction data only for as long as applicable law requires. If you want to see what we hold on your account or need to update the payment method on file, both processes are defined clearly and accessible through support. Nothing requires a legal filing — just contact us.

Session Data Retention

We keep session and transaction records for as long as applicable law requires. You may request a summary of data held on your account by contacting support with a written request and your account email.

Cookie Usage

Cookies on the platform maintain your session state, remember your eligible state, and keep your payment preferences in place for PayPal or Play+. Cookie settings can be adjusted from your browser at any time.

Login Verification

Every login from a new device triggers a one-time code sent to your registered email or phone number. This step is part of the account security terms and cannot be bypassed on a new device.

Requesting Account Changes

To update your name, email address, or payment method on file, contact support with identity documentation. Changes take effect after our verification team confirms the submitted details match your account record.

REACH OUR TEAM

How to Contact Us About These Terms

When a clause in these terms doesn't match your account experience, the fastest correction path runs through a real person. We have three ways to reach our team — each suited to a different kind of request. A quick clarification can usually be handled over live chat in one session. Written disputes about payment method terms, account access, or data-related concerns work better through email, where you get a timestamped record of the exchange and any decision we make.

Live Chat Start a conversation from your account menu. Our team can clarify how a specific clause applies to your account, confirm a payment terms question, or open a formal dispute on your behalf.
Email Support Send a written terms question or account dispute to our support address. Email gives you a timestamped record, which is useful if you need written confirmation of any decision we make.
Help Center Our help center has answers on eligibility, payment terms, how modifications are communicated, and what happens to your PayPal or Venmo link when you close your account.

Common Questions About These Terms

These questions come from real account situations — people asking about eligibility, what happens when terms get updated, how payment method links work after account closure, and how to formally dispute a decision. We've written the answers to be direct, not to push you toward another page. If your specific situation isn't covered here, live chat connects you to someone who can give you a straight answer without putting you on hold.

These terms apply to anyone who opens a pulsz account in an eligible US state. Eligibility is state-specific — you confirm it during account creation, and access is available only where local law permits.

We send notice of any material update to the email address on your account before the change takes effect. Using the platform after that date means you accept the updated version of these terms.

When you close your account, your linked PayPal or Venmo detail is removed from our system after any outstanding balance is settled. We send a confirmation email once that process completes.

Yes. Certain features are only available in states where pulsz operates under applicable local law. These terms apply fully in those states; where access is restricted, we'll tell you what's unavailable and why.

Email our support team with the account decision you're disputing, the date it occurred, and a brief description. We'll confirm receipt and let you know the next step in the resolution path.

Yes. Any Play+ transaction linked to your account falls under our payment terms. The Play+ provider's own cardholder agreement also applies separately — both sets of terms govern that transaction.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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